RETURNS & EXCHANGES
our policy
We are committed to ensuring the quality of every product we offer. If, for any reason, your purchase doesn't meet your expectations, you can request a return or exchange within 30 days of receiving your order.
To be eligible for a return or exchange, the products must be in their original condition, unwashed, and unworn, with the original tags attached.
Kindly note that items marked as "Final Sale" cannot be returned or exchanged. For hygiene reasons we are also unable to accept the return of underwear or socks.
For more information relating to our returns policy please refer to the FAQs below or contact us.
CANADA & USA
CANADA - FREE REFUNDS & EXCHANGES
USA - FREE EXCHANGES
Free return shipping for refunds and exchanges in Canada only. Please be aware orders requesting a full refund are not eligible for free return shipping from withing the USA. If you are exchanging in order from the USA please contact support@shopevltn.com.
We are also unable to provide refunds for any customs or duties fees. Once your exchange/return has been approved we will then send you instructions along with your prepaid returns label. If you have any questions please get in touch by emailing our support team support@shopevltn.com.
INTERNATIONAL
Please be aware orders outside of North America (Canada & USA) are not currently eligible for free return shipping, and we are unable to provide refunds for customs or duties fees. Once your exchange/return has been approved we will then send you a instructions to create your returns label. If you have any questions please get in touch by emailing our support team support@shopevltn.com.
If you have placed an order please allow up to 3 business days for your order to be fulfilled and shipped with one of our trusted couriers. You will then be updated with a tracking number that will give you an idea on the whereabouts of your order.
If your order was placed more than 3 business days ago and you still haven't received a tracking number please CONTACT US with your order number and we will get the issue resolved ASAP.
No problem!
We offer free exchanges (shipping included) on all orders placed in Canada & US. Complete the exchange claim above to get started.
We offer free returns/exchanges up to 30 days from the day you receive your order.
To cancel an order made by mistake or other reasons please CONTACT US with your order number and reason for cancelling.
Note: if your order has already been shipped you will need to wait for delivery and then begin the returns process back here.